Frequently Asked Questions
Everything you need to know about your Cool-Vita DTC experience.
What is the standard shipping timeframe for my order?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
How do I initiate a return or exchange?
We offer a 30-day return policy for all unworn items with original tags. To start a return, visit our online Returns Portal with your order number and zip code.
How can I ensure I am ordering the right size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
Cool-Vita DTC accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.
Can I track my package after it ships?
Yes! Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link to monitor your delivery in real-time.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we vet all our manufacturing partners for fair labor practices.